Dog Daycare FAQs
What vaccinations does my dog need to join daycare?
For the safety of all our guests, we require dogs be up to date on their vaccinations for rabies, DHLPP (distemper), and Bordetella.
Can I come in for a tour?
We’d love to show you our facility! Please visit during regular business hours Monday through Saturday and our staff will be happy to take you on a tour.
Do you require a trial evaluation?
Since every dog’s safety and comfort is so important to us, your dog’s first day of daycare starts with a good observation of their personality and play style so we can match them up with the best playmates. We ask they visit us for at least 4-6 hours on this first day.
What will my dog be doing at daycare?
Each pup enjoys at least 3 play sessions every day doing whatever they enjoy most! They have plenty of space to run around with friends, play with the staff, and rest in the sunshine. Between play sessions they relax and recharge with multiple potty breaks.
Do you require reservations for daycare?
We do ask you please give us a call to schedule your appointment. This is to ensure we have all the necessary information such as vaccination records, contact information, and medical information.
When can I drop off and pick up?
You can check in for daycare any time during our operating hours, but we suggest dropping off before 12 noon to ensure your pup gets as much playtime as possible. For daycare check-out, we ask you please pick up by 7pm.
Our daycare operating hours are:
- Monday-Friday 7:30 am-7:00 pm
- Saturday 8:00 am-4:00 pm
How do I make reservations?
To make a reservation at Bittersweet Pet Resorts, please call us at (269) 684-7361.
Can I add more activities to my dog’s daycare plan?
Yes, we’re happy to put together a custom package for your dog. Extra activities include additional walks, bathing or grooming, spa services, and training.
If my plans change, what is your cancellation policy?
Should you need to cancel or change your reservations, please let us know 48 hours prior to your arrival. Over holidays and Spring Break, we require a 2-week notice.
Can you accommodate special needs pets?
We can accommodate many special needs. Please call us to discuss how we can meet your pet’s needs when booking your visit.
What is the difference between Bittersweet Pet Resorts and the former Alpha Boarding Center?
We are owned and operated by a local veterinary technician and pet groomer whose sole desire is to provide your pets with the best level of care. We have upgraded the facility amenities and extended hours; adding packages, group play, and daycare events. Our staff is certified in PPBC, OPC, and PackPro, offering top-of-the-line wellness systems. Come see the difference!